Olive Haven Mental Health
Effective Date: 4/19/2025
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at olivehavenmentalhealth.com. By using our site, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, or other identifying details you voluntarily provide through contact forms, appointment requests, or newsletter sign-ups.
- Non-Personal Information: Browser type, IP address, pages visited, and time spent on the site, collected automatically via cookies or analytics tools.
Note: Do not submit protected health information (PHI) through website forms. This site is not designed for submitting sensitive medical information.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries or requests;
- Schedule or confirm appointments;
- Improve website functionality and user experience;
- Send occasional updates if you opt in.
We do not sell or rent your information to third parties.
3. HIPAA and Patient Privacy
If you become a client of Olive Haven Mental Health, any personal health information (PHI) you provide will be protected under the Health Insurance Portability and Accountability Act (HIPAA). PHI is handled only through HIPAA-compliant systems and platforms.
The information shared on this website does not establish a provider-patient relationship and is not considered PHI unless submitted through secure, HIPAA-compliant channels during established treatment.
4. Third-Party Services
We may use trusted third-party services for hosting, analytics, appointment scheduling, or communication (e.g., Google Analytics, SimplePractice, or Headway). These platforms may collect non-identifiable user data. We choose vendors who demonstrate compliance with privacy standards, including HIPAA where applicable.
5. Cookies
Our site may use cookies to enhance your browsing experience. You can adjust your browser settings to decline cookies if you prefer.
6. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children through this website.
8. Your Rights
You have the right to:
- Request access to or correction of your personal data;
- Withdraw consent to receive marketing emails;
- File a complaint if you believe your privacy rights have been violated.
To exercise your rights, please contact us directly.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact:
Olive Haven Mental Health
Email: office@olivehavenmentalhealth.com
P: (210) 830-3033
5900 Balcones Dr #24872 Austin, TX 78731